Most importantly, we hope everyone reading this note is safe and healthy. Together, and separately, we are all faced with navigating a continuously shifting landscape and contemplating the longer-term impacts of the coronavirus pandemic and a weakening world economy.
Despite the widespread uncertainty, we are in a strong position to support your business and allow you to focus on the needs of your clients. We pivoted quickly to remote operations in early-March in anticipation of stricter enforcements that would impact normal business processes and increase market volatility. As a result, we established and tested our work-from-home routines before the most volatile days in the markets and were prepared to handle the associated spike in new investor accounts and trading activity from our correspondents over the past several weeks.
Apex Clearing has operated with a digital-first philosophy since our inception. Our technology solutions make it easy for you to handle the entire life-cycle of a client relationship – from account opening and KYC/AML procedures to trading and money transfers to confirmations and statements – in an entirely paperless and frictionless way, which is more important than it has ever been.
If your business isn’t digital today, the social distancing enforcements in many states may prompt you to rethink traditional methods of engaging with clients. The Apex team is ready to help your firm adopt the modern tools and processes that will help you now and in the future.
In the meantime, our operations, finance and technology professionals are actively managing risks to ensure service continuity. Our core technology is stable and we are proactively making infrastructure improvements to help you run your business and support your clients more efficiently. We are also continuing to enhance our products and solutions and will remain focused on innovation as the need for digital engagement becomes more important.
If we can do anything for you or your clients, please contact us for immediate assistance.